Terms & Conditions

By booking with Basingstoke Moves, you agree to our Terms and Conditions — designed to ensure a smooth and transparent moving experience.

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1. Introduction

These Terms and Conditions (“Terms”) govern the use of services provided by Basingstoke Moves (“we”, “us”, “our”). By booking with us, you agree to the following terms.

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2. Quotations

  • All quotes are based on the information provided by the customer.
  • Additional charges may apply for undisclosed items, delays, or changes in access conditions.
  • Quotes are valid for 14 days unless otherwise stated.

3. Bookings

  • Bookings are confirmed upon receipt of a deposit or written confirmation.
  • Final payment is due upon completion of the job unless otherwise agreed.

4. Cancellations & Rescheduling

  • Cancellations within 48 hours of the scheduled move may incur a cancellation fee of up to 50% of the quoted price.
  • Rescheduling is subject to availability and must be requested at least 48 hours in advance.

5. Customer Responsibilities

  • Ensure parking is available and permits arranged if necessary.
  • Pack and label items securely unless packing services are booked.
  • Declare all fragile, high-value, or hazardous items prior to the move.

6. Insurance

  • All removals include our Full Value Insurance package.
  • Claims for loss or damage must be submitted in writing within 7 days of the move.
  • Items not packed by Basingstoke Moves may be excluded from full coverage.

7. Exclusions

We do not accept liability for:

  • Loss or damage due to weather, war, acts of God, or third-party interference.
  • Perishable, hazardous, or illegal items.
  • Delays caused by traffic, road conditions, or unforeseen circumstances.

8. Storage

  • Storage is charged monthly and subject to availability.
  • Customers must notify us in advance for access or item retrieval.

9. Delays and Waiting Time

  • Waiting time beyond the agreed timeframe may be charged hourly.
  • We are not liable for delays caused by access restrictions, incomplete packing, or customer inaction.

10. Complaints

  • All complaints must be made in writing within 7 days of service completion.
  • We aim to resolve issues promptly and fairly.

11. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales.

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